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Showing posts from January, 2020

Embedded ChatBot in #MSDyn365FO Help Pane

In this post I will share some code on how to embed a Chat bot into the Help pane in #MSDyn365FO. My full code is available on GitHub . Do share any feedback. I won’t go into detail on how to develop the Chat bot as there are a number of ways to do it.  Options available in the Microsoft world are:  Power Virtual Agent ,  QnA Maker bot   Azure Bot Service bot   The point is you might want to surface that bot in FinOps to help users with their queries or support requests. Below is what it looks like. I added a field to embed the URL in the system parameters. Once you have entered the webbot url, you will see the Chatbot tab appear in the help pane.